How much do you charge for shipping and handling?   SHIPPING AND HANDLING RATES: Our customer-friendly shipping schedule is calculated on the ACTUAL WEIGHT of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping and handling, for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us. What shipping method does fwitsolutions.com use?   fwitsolutions.com uses UPS as the primary carrier for most small items. Should you require faster service, UPS BLUE (2-3 business day service) or UPS RED (next business day service) are available at an extra cost. All large items are shipped via UPS. You can however select to use FedEx or United States Postal Service when ordering from our site. Where does fwitsolutions.com ship from?   fwitsolutions.com operates a state-of-the-art warehouse center in Spanaway, Washington In addition, we have a network of suppliers worldwide which can drop ship special items to you directly. When will I get my package?   PROCESSING TIME: Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment. Please note, credit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Spanaway, Washington warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory in our warehouse. TRANSIT TIME: UPS Ground: 3 - 8 Business Days UPS BLUE: 2-3 Business Days UPS RED: Next Business Day TOTAL TIME FOR DELIVERY: Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. Do I have to sign for my package? YES! For security reasons, all shipments require a signature at the receiving location.   NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.   Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Provided you have contacted the product manufacturer and been issued a defective confirmation code. (Manufacturer web site can be found on your invoice or on the fwitsolutions.com website). fwitsolutions.com shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.   Manufacturer Restrictions Some manufacturers have implemented returns restrictions that prevent fwitsolutions.com from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to fwitsolutions.com FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. fwitsolutions.com cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.   Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by fwitsolutions.com to product manufacturers may, at fwitsolutions.com’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at fwitsolutions.com’s sole discretion within 30 days of original invoice date. Please call us at 253-226-6221 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.   Software And Consumables SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.   Rebates Products offering mail-in-rebates are non-returnable to fwitsolutions.com once the rebates have been filed for. Be sure that the product is working and that you intend to keep the product before filing for rebates. Products missing UPC codes from the box are also NOT returnable and will be REJECTED or subject to a restocking fee. If you have any questions please contact us at fwitsolutions.com BEFORE removing the UPC code from your product.   Step 1: Check Your Return ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and fwitsolutions.com’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged.       ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued. The following criteria will be followed in rejecting returns and refusing credit: Products which are improperly packaged Products returned to fwitsolutions.com in non-qualified shipping container Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code) Products or packages with barcode label removed Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (fwitsolutions.com maintains serial number tracking) DAMAGE: Cracked components or damage to any circuit boards DAMAGE: Any dents, scratches, defacement or abuse of base casting DAMAGE: Torn or punctured tape seals DAMAGE: Loose, damaged or removed screws/fasteners Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return Step 2: Contact Product Manufacturer ALL defective returns must be accompanied by a manufacturers defective confirmation code. Contact the manufacturer (manufacturer phone numbers are available at the fwitsolutions  website, on the front of your invoice or in the product’s instructional information); upon diagnosis of the defect the manufacturer will issue a defective confirmation code. You will need to give this code to the fwitsolutions.com representative during Step Three   Step 3: Call for a Return Merchandise Authorization (RMA) Number: fwitsolutions.com Returns will not be accepted at our warehouse without a valid Return Authorization (RMA) number. RMA numbers will expire after 14 days. Any return we receive without an RMA number will be documented and returned to you.   Step 4: Ship and Insure Your Return We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” fwitsolutions.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion fwitsolutions.com may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.   IMPORTANT NOTICE: If Your Return does not qualify In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at fwitsolutions.com to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.